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Frequently Asked Questions


Q:   Which is the right cable for me, IC4 USB or IC4 COM?

A:   This depends on the computer that you plan on using.  If your computer supports the USB (Universal Serial Bus) port and it is running Windows 2000, Windows XP, Windows Vista then the IC4 USB is the right choice.  If your computer supports the COM (RS-232) port only or it is running Windows 95/98 then the IC4 COM is the right choice.  If your computer supports the USB port only and it is running Windows 95/98 then we recommend that you upgrade your computer to Windows 2000 or XP and use the IC4 USB.

Q:   Can I use IC4 USB with Windows 95/98?

A:   No, IC4 USB does not support Windows 95/98.  We recommend that you upgrade your computer to Windows 2000 or XP. 

Q:   What should I do when I see “Hardware not responding”?
Q:   What should I do when the application software does not appear to receive any data?

A:   Please see Trouble Shooting & Repair

Q:   I have a cable that may need repair.  How do I request for repair?

A:   Please see Trouble Shooting & Repair

Q:   After installing the IC4 USB driver CD, the IC4 USB isn't being recognized.

A:   Please see Trouble Shooting & Repair

Q:   What are the purposes of the indicators on the device?

A:   See specifics below:

  • J1708 -
    indicator will illuminate when the J1708/ATA data link has been selected by the application software, and will flash when there is J1708/ATA data link traffic.
  • J2284 -
    indicator will illuminated when the J2284/500K baud CAN data link has been selected by the application software, and will flash when there is J2284/500K baud CAN data link traffic.
  • J1939 -
    indicator will illuminated when the J1939/250K baud CAN data link has been selected by the application software, and will flash when there is J1939/250K baud CAN data link traffic.
  • ALDL -
    indicator will illuminate when the ALDL data link has been selected by the application software, and will flash when there is ALDL data link traffic.
  • TX -
    indicator will illuminate when PC is sending data to vehicle.
  • RX -
    indicator will illuminate when vehicle data is being sent to PC.

Q:   Can I “RUN” multiple application software with this device?
Q:   Can I “Connect to” multiple data links with this device?

A:   Only one application software can be connected to the vehicle via one device; and, only one data link may be selected at any given time. The application software may change the data link connection without changing the device.

Q:   The web install does not work

A:   The install require an ActiveX control from Installshield.

Q:   What is the standard warranty that comes with the product?

A:   All our products come with a limited warranty. Please read the accompanying User Guide for detailed warranty information. If you need extended warranty please contact us by visiting "Email Us" web-page.

Q:   What is the return policy?

A:   Products may be returned within 14 days of purchase if it is un-used and un-opened. Re-stocking fee and freight/service charges may apply. Return Authorization is required. Please contact us by visiting "Email Us" web-page before returning the product.

Q:   I have a question that this FAQ page does not answer

A:   Visit the "Email Us" web-page and fill out the support request information.  Please provide as much detail information as possible.


     
 
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