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IC4 Interface Device Repair
Please follow the steps below to assist us to expedite the process.
- Please run IC4 Self Test, located in the Vehicle Diagnostics
folder on PC desktop
- If the IC4 Self Test is able to report the Driver Version,
Hardware Version, Firmware Version, and Test Result then
please record them and provide them to us while emailing us.
This will ensure a faster response in resolving the problem.
- If the IC4 Self Test reports "Unable to find or open the USB Port" for
your IC4 USB Interface Device
Please re-test if possible with another PC. If the result is the
same then continue to the next step.
- Visit the "Repair Request" web-page and fill out
the Repair request information. Please provide as much detail
information with regards to the failure mode and/or what software does
not work. We will contact you via email.
Please ensure you have provided us with your correct return email
address. Under most circumstances we are unable to call you direct.
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